Terms and Conditions
By confirming your booking you acknowledge and fully understand all the terms, conditions and limitation of liability of travel as set out and any predeparture information/ticket issued.
Loss Of Enjoyment
Whilst TQ Tours will take all reasonable steps to provide an enjoyable tour, it accepts no liability for any loss of enjoyment experienced by a passenger whatsoever and howsoever.
Itinerary Variation
TQ Tours reserves the right to alter or change the campsites, accommodation, visits, vehicles, itineraries and number of crew at any time for any reason whatsoever including, but not limited to, road and weather conditions, non-performance of suppliers, industrial action, operational conditions and requirements. All additional expenses incurred as a result of any delays, cancellations or alterations will be the sole responsibility of the passenger.
Remote & Outback Travel
TQ Tours frequently travels to remote and isolated areas. Advertised schedules cannot always be adhered to. Some tours operate on a year round basis and therefore encounter weather extremes which can affect road conditions, passenger comfort and the smooth operations of a tour. Every effort will be made to complete the itinerary but no guarantee will ever be made that the itinerary can be completed as scheduled. In extreme conditions alternative touring to a completely different region could be substituted. Clients travelling do so knowing that there are no refunds for fares in the event of itinerary substitution.
Tour Operations
TQ Tours cannot guarantee that for every day of every tour vehicles will operate at the performance level that the company strives for. Any malfunction of a vehicle or its accessories - toilet, air-conditioning, catering trailer will be repaired at the next major transport city as soon as possible subject to availability of parts. However, TQ Tours cannot accept any responsibility or liability for delays, inconvenience or uncomfortable travel brought about by such mechanical malfunctions.
Travel Arrangements
A minimum number of passengers (12) are required in order for tours to operate - for the benefit of our guests as well as the operators. Should adequate numbers not be achieved, it may be necessary to cancel a tour departure.
Extreme Conditions
TQ Tours, through their employees, has the absolute discretion to withdraw any troublemaker, disruptive or abusive client or lawbreaker, particularly where the safety and continued enjoyment of the party may be in jeopardy or diminished. No passenger will be permitted to embark or continue on the tour while their mental or physical condition is, in the opinion of a company representative, such as to render them incapable of caring for themselves or they become a hazard to themselves or other passengers. TQ Tours will not be responsible for expenses resulting in such persons being precluded from completing the tour for any such reason.
Associated Products
Where TQ Tours does not operate the tour, attractions, excursions, accommodation establishments and/or optional activities, which may be included or offered in association with the tour, TQ Tours will not be liable for any loss, damage or injury arising in any manner including whether as a result of negligence or otherwise.
Tour Fares
Tour fares quoted in the quotation are subject to any significant increases in air fares, fuel prices, government taxes or other tour related costs or by the service providers
The TQ Tours Australia Price
Prices shown, include all accommodation, meals and sightseeing as listed in itinerary. Accommodation upgrades for whatever reason are always at passenger's own expense. All fares are quoted in Australian dollars, and include GST (except the Reef to Outback Tour). Child fares are available up to and including age 14.
Bookings/Payment
20% of the full amount of the price needs to be paid to TQ Tours for the booking confirmation. The full amount of the price is payable 14 days prior to departure. Short term bookings (within 14 days prior departure) require the full payment for the booking confirmation.
Cancellation Policy
Notice received 50 days or more prior to departure: $0.00 cancellation fee.
Notice received 49 - 28 days prior to departure: 5% of tour fare
Notice received 27 - 14 days prior to departure: 20% of tour fare
Notice received 13 - 7 days prior to departure: 25% of tour fare
Notice received 6 days - 48 hours prior to departure: 50% of tour fare
Notice within 48 hours, failing to load or leaving the tour on route: 100% of tour fare.
TQ Tours reserves the ultimate right without notice to vary the above conditions to cancel, amend or vary the tour itinerary and/or vehicles and TQ Tours shall incur no liability for any such cancellation or variation.
Travel Insurance
TQ Tours accepts no responsibility for loss/damage to personal effects and strongly recommends travellers take out travel insurance to cover cancellation, loss or damage to luggage and other medical or travel aspects.
